Shipping policy

Shipping Policy

Thank you for shopping with Trinity Carter. We are committed to delivering your jewellery carefully and efficiently. Please read the information below carefully so you know exactly what to expect once your order is placed.

Order Processing & Dispatch

All orders are processed and dispatched within 48 hours of receiving payment confirmation (excluding weekends and public holidays).

Orders are fulfilled from one of our globally located warehouses and shipped via Royal Mail, USPS, or one of our trusted domestic delivery partners, depending on your location.

Delivery Times

Most orders arrive within 2–3 working days
Delivery can take up to 5–10 days depending on your location and the time of year (peak periods such as holidays may experience slight delays)

You will receive a tracking number by email once your order has been dispatched so you can follow its progress.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the items in your order. Any applicable duties or taxes for international deliveries are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking information. Please allow 24 hours for the tracking details to become active with the carrier.

Delays & Special Circumstances

While we make every effort to ensure timely delivery, occasional delays can occur due to weather, customs clearance, high seasonal demand, or carrier issues. If your order has not arrived within the expected timeframe, please contact us and we will assist you promptly.